Customer Terms & Conditions
Overview
Top Ops LLC (“Top Ops,” “we,” “our,” or “us”) provides consulting, operational support, fractional CFO and COO services, and business process improvement solutions.
By using our website or engaging our services, you agree to these Terms & Conditions.
Scope of Services
Our services may include, but are not limited to:
Operational consulting
Fractional CFO and COO services
Technology and process implementation
Business strategy and support
Discovery and onboarding sessions
Specific scope, deliverables, and timelines will be outlined in a separate engagement agreement for paying clients.
Use of Website
By using topopsllc.com, you agree that you will not:
Misuse or attempt to disrupt the website
Submit false or misleading information
Use the site for unlawful purposes
Client Responsibilities
Clients must provide timely and accurate information necessary for us to perform services.
Top Ops is not responsible for delays or outcomes resulting from incomplete or inaccurate data.
Payment Terms
Payment terms, service fees, and billing schedules will be defined in separate agreements.
Unless otherwise stated, invoices are due upon receipt.
Cancellation & Rescheduling
Discovery calls may be rescheduled with reasonable notice.
Service cancellations are subject to the terms outlined in the specific engagement agreement.
Confidentiality
Both parties agree to maintain the confidentiality of sensitive business information shared during the course of service delivery.
Intellectual Property
All proprietary frameworks, methodologies, processes, templates, tools, and materials provided by Top Ops LLC (“Top Ops”) are the exclusive intellectual property of Top Ops.
Clients are granted a limited, non-transferable license to use these materials only during the active engagement period, unless otherwise agreed to in writing.
Clients may not:
Copy
Reproduce
Distribute
Share
Adapt
Use Top Ops’ materials outside the agreed scope
Limitation of Liability
Top Ops provides consulting and strategic support but does not guarantee business outcomes, financial results, or revenue changes.
We are not liable for:
Lost profits
Business interruption
Indirect, incidental, or consequential damages
Disclaimer
Information shared through our website, newsletters, or initial consultations is for general informational purposes only.
It does not constitute financial, legal, tax, or investment advice.
Professional advice is only provided through a formal, paid engagement.
Changes to Terms
We may update these Terms & Conditions at any time.
Continued use of our website or services indicates acceptance of the updated Terms.